Returns & Exchanges

At IFFCO Urban Gardens, we want your plants and gardening supplies to thrive; if you are not satisfied with your purchase, we offer a hassle-free return policy within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our support team with your order number and photos of the items you wish to return.

• 2.
  Quality Inspection

  Our gardening experts will review your request to ensure items are in their original packaging and plants have been cared for according to guidelines.

• 3.
  Schedule Pickup

  Once approved, we will coordinate a convenient pickup from your location or provide you with a prepaid shipping label for drop-off.

• 4.
  Receive Refund

  After we receive and verify the returned goods, your refund will be processed to your original payment method within 5-7 business days.